At Curate Health, we are committed to providing exceptional service and quality care to all our customers. We understand the importance of your feedback and complaints in helping us improve our services and address any issues promptly.
If you have any concerns or feedback, we encourage you to reach out to us through our designated customer service channels, available on our website.
To submit a complaint visit our ‘contact us‘ page, from here select "complaint" from the drop down menu and your issue will escalate to our Complaints team. Our Complaints team have an SLA of 5 working days in which to get back to you.
A copy of our complaints procedure can also be requested at this point.
Upon receiving your complaint, we will promptly acknowledge it and initiate an investigation to understand the issue thoroughly. We aim to resolve complaints quickly and effectively, and we will keep you informed throughout the process.
Our dedicated team will provide a resolution or update within a specified timeframe, ensuring your satisfaction and trust in our services are maintained.
Your feedback is invaluable to us as it helps us continuously improve our offerings and the overall customer experience.