We understand that you may, at times want to return an item you’ve purchased from us. Not all items can be returned but for the ones that can please read the policy below.
Returns Policy for Medicines
Due to UK legislation, we cannot accept returns of medicines.
This applies to all medicines we sell, including anti-malaria tablets, over-the-counter pain relief, and antihistamines. Medicines can also be creams and liquids.
If you are unsure whether a product is a medicine, please contact our customer service team for advice.
Why can’t we accept returns of medicines?
There are a few reasons why we cannot accept returns of medicines. First, medicines are tightly regulated by the UK government. This means that we have to follow strict rules about how we store, handle, and sell medicines. If we accepted returns of medicines, we would be at risk of breaking these rules.
Second, medicines can be dangerous if they are not used properly. If you return a medicine to us, we cannot be sure that it will be used safely. This is why we have to destroy all returned medicines.
What can I do if I no longer want a medicine?
If you no longer want a medicine, you can:
- Take it to your local pharmacy for free disposal.
- Do not return medicines to us.